Event: 2016 EMACS – The Customer Experience Conference

October 3-6, 2016 | Orlando, FL

Ecova is proud to be a sponsor of this year’s EMACS – The Customer Experience Conference. The EMACS agenda is comprised of a powerful combination of real-life experience, technical expertise and forward-thinking strategies related to improving the customer experience. More than 30 speakers from utilities across the United States and Canada will highlight innovations, best practices, new technologies and emerging industry trends on:

  • Customer service management and technologies
  • Marketing programs
  • Energy efficiency programs
  • Customer contact channel trends
  • Customer satisfaction and research
  • Billing and payment processes that support the customer experience