In recent years, the pressures facing telecom programs have multiplied rapidly. Resources are thin, the demand to reduce cost is high, business requirements and technology are constantly shifting, and vendor relationships and contracts must be tightly managed. In the face of these challenges, it’s no surprise that many teams are at capacity working through the basic day-to-day tasks of ensuring that networks are running and bills are getting paid. Add to this the fact that telecom has continued to grow in importance. Telecom isn’t just an expense, it’s the lifeblood of any high-performing business and enables them to operate efficiently and effectively.
It’s our belief at ENGIE Insight, that without a holistic and strategic approach to telecom lifecycle management (TLM), performance across a business will suffer. Without an approach to TLM, everything from making sure bills across the network are accurate, to auditing contracts and services to find opportunities to reduce cost, can get missed or deprioritized in the press of business. The vital base needs get met, but the higher impact, higher value work, gets pushed.
That’s where TLM comes in. TLM is about mastering the day-to-day of paying the bills, avoiding late fees and preventing disruptions, along with the long-term outlook of optimizing your network to ensure you have the right technology, for the right people and locations, at the right price.
GameStop’s efforts to address telecom spend by embracing a fully-implemented Telecom Expense Management environment has resulted in annualized savings well in excess of $4 million in just three years.
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At ENGIE Insight, TLM starts with Expense & Data Management (EDM) of your fixed and wireless networks. This is our bread and butter and where you can leverage our expertise to alleviate the day-to-day workload from you and your team. Our EDM solution includes seven primary components:
Data collection, receipt, and tracking from disparate data sources.
Comparison of the invoices to things like rates, contracts, and previous bills, to ensure they are invoiced correctly.
Charge back of the expenses to the correct sites, cost centers, and departments.
Dispute resolution, and task management activities.
Contract repository for provider agreement rate information which we use for invoice auditing.
Cash management and controls are put in place to submit payments to providers.
Interface for transactions and reporting between you and your vendors.
Our process gives us a clear understanding of your current network through auditing and bill and usage analysis, and of current and historic trends across spending and usage. This allows us to prevent late fees and disruptions, and reduce spend through the reduction of unnecessary services, contract audits and wireless policy development and enforcement, for example. Ultimately, it’s your businesses unique data that drives recommendations on ways to optimize your network.
From EDM, we offer a suite of other services like Fixed Network Service Order Management and Help Desk, to Wireless Procurement and Help Desk, all designed to support your telecom network through its full lifecycle from procurement to reporting to optimization.
At ENGIE Insight, we know that telecom is more than just another resource expense that must be paid. It’s a vital component to how you operate, and if managed properly, can affect revenue and profitability. That’s why we act as your strategic partner for TLM, giving you subject matter expertise and freeing up internal resources from the day-to-day management, so we can dive into the high value work, together.
Our services have been designed to address three specific activity areas, including management of your Fixed and Wireless Networks, and Strategic Telecom Sourcing & Contracts. We invite you to learn more about these services and how we have helped other organizations meet or exceed their goals.
The ENGIE Insight Fixed Network solution unites the three key functions that must work in harmony for expense reductions. Combining these three functions creates efficiencies which drive out costs and improve performance.
Wireless costs now represent one of your largest telecom budget items. The ENGIE Insight Wireless Network solution addresses the three main operational needs of your wireless network to deliver immediate savings of 20 percent to 30 percent or more.
Entering into the most favorable agreements is indeed a strategic exercise. The ENGIE Insight Strategic Sourcing & Contracts solution guides businesses through a process to identify the best, most qualified vendors and yields contracts with superior pricing and terms.
Expense & Data Management for Complex Payables
GameStop Answers the Call for Telecom Savings
Telecom Lifecycle Management