Composed of three key services – Expense & Data Management, Service Order Management and Help Desk – we address all the primary functions across your telecom portfolio. As a trusted partner to your network management team, we take responsibility to manage invoice processing and payment, build and maintain accurate inventories, manage contract libraries with expiration notifications, identify and correct billing errors, generate cost saving recommendations, handle all requests to move, add, change or disconnect services (MACD) activity, provide help desk service and much more.
Fixed Network Expense & Data Management
Fixed Network Service Order Management
Fixed Network Help Desk
Together, these services drive out costs, increase the performance of your network, and improve your telecom outputs across your entire business.
You will have a view into your costs and inventory like never before. ENGIE Insight’s data capture and reporting provide accurate, up-to-date, and highly detailed information about your expenses and inventory to help you manage better.
We will keep you from being bogged down in the daily grind of processing invoices, placing orders, or resolving connectivity or billing issues disputing charges and recovering funds so that you can concentrate on the strategic aspects of running your network.
By linking a package of Expense & Data Management, Service Order Management and Help Desk into a cohesive package, and then working hand in hand with our team as partners, you benefit from a greatly expanded, but unified, team of talent.
“In less than six months, GameStop had gained full control over the processing of 25,000 accounts, and was armed with an accurate, detailed inventory of all contracts, including all voice and data service information across all locations.”